Why is there a My
Chrysler Sucks Website?
Because the world needs one! People are
looking for it!
This site was originally dedicated to
the 2000 Chrysler 300m that I owned from late 1999 to
mid 2002.
That's why this site was originally created. My nightmare
with this company and its products is over. I'll never
own another vehicle manufactured by Daimler-Chrysler.
My ownership experience with this
vehicle can only be described as IT SUCKED. My
experience with this car and service received from
Daimler-Chrysler in Orange County California was the
worst I have ever seen in over 35 years of owning and
driving vehicles. It was horrible from the moment
I bought it to the day I finally dumped it. In an
attempt to shame the dealer into fixing it, I drove
around the Los Angeles area with signs and license plate frames advertising
my website.
Not a unique situation I
soon learn.
During that time, I realized that I was
not alone. Many people contacted me and told me
they had the same problems or even worse. I
started to see a pattern. Some contacted me asking
for assistance in dealing with their problems.
Sadly, I'm not in a position to do much other than
maintain this site.
After dumping this pig in 2002, the site
remained basically the same over the years. It was
focused solely on my vehicle. It gradually gained
in popularity and I continued to receive email from
disgruntled Chrysler owners. Now in 2005, I've
decided to make it a generic site for all to express
their disgust with Daimler-Chrysler. If you have
something to say about your experience with
Daimler-Chrysler, let me know. Keep it PG rated
please.
What sucked?
This
particular car and Daimler-Chrysler 5-star dealer
service from two dealerships really did SUCK. I
can say this with certainty because they were "contemptible or disgusting",
the definition of SUCKS. It's
a statement based on my experience and I think you
should know about it. My experience is not unique.
Most contributors to this site have similar or worse to
say about their D-C experience.
It sucked because:
There was no obvious customer focus at any level of Daimler-Chrysler
Corporation during my ownership experience.
The car
had design flaws. These have been well documented
by others and have resulted in numerous recalls and
organized efforts by others to have the problems
recognized when Daimler-Chrysler refuses to do anything
about it.
The car
was full of intermittent problems.
The vehicle had build quality problems.
The majority of
my problems with this car never got fixed.
The car had problems that
returned
after repair.
Almost
every problem was ignored or couldn't be duplicated.
I noticed
numerous time the service department didn't bother to
write up or properly describe the problems.
The dealership was very aware of my
situation and often visited my web site.
People claiming to be employees of
Daimler-Chrysler emailed me with abusive remarks.
Why not forward them up the chain to management?
I never received a survey from Chrysler asking what I
thought of their service. Either they don't do
surveys or the dealers scrub the database of "problem"
customer names.
Those that
did get fixed, more often than
not, required more than one visit to the 5 star
service department.
There was no apparent attempt by the dealership
to escalate my problems to a higher level.
If it was escalated,
nothing was ever done.
Other than being slightly more
courteous, the service was no different at the second
dealership.
Don't you think that is enough to make
most people feel like they own a vehicle that sucks,
especially a new vehicle that is the flagship of the
company?
I was left with the feeling
they didn't care, didn't have to care, and were simply
waiting for the warranty to expire so they could get rid
of me.. They were successful. But it only
worked halfway. I'm gone from the dealerships and
manufacturer forever but I'm still here to tell my story and the
story of others on this website.
Important
